No-Cost Smart Scan Technology Feature

Easy-to-use guide to help you scan and submit photos

A personalized oral health report and wellness score

There's no cost to try it

START YOUR SCAN

See A Dentist Now

Speak with an online Aetna dentist 24/7

Address common issues like toothaches, infections, and emergencies

Get prescriptions, advice, referrals and more.

SEE A DENTIST NOW

Second Opinion

Upload or request your records from your dentist

A licensed dentist will review your treatment plan and records

You will receive a detailed second opinion report to help give you peace of mind

Get a Second Opinion

Revolutionize Your Dental Care with AI Photo Assessments and 24/7 Live Virtual Dental Visits

Aetna® has partnered with Dental.com to allow you to check the status of your dental health with an at-home AI photo scan or consult with a licensed dentist anytime, anywhere.

How Smart Scan Works

Create your Dental.com account

Take and submit 5 photos - we'll show you how

Get your score delivered in your secure, personalized patient portal

Further questions? Meet virtually with a licensed dentist at your convenience

AI Scan + Virtual Consultation

While the AI scan is a great first step, a virtual consultation with a licensed dentist will help clarify any questions. Also, the scan can help uncover potential problems, but a discussion of treatment options requires a licensed dentist.

Second Opinions Just Got Easier

Seeking a second opinion on your dental treatment plan has never been more convenient. Dental.com connects you with in-network dental professionals who can provide valuable insights and recommendations to ensure you receive the best care possible. Don't settle for just one opinion when it comes to your oral health – explore your options with Dental.com today.

FAQ's

What does the Dental.com Smart Scan do and why should I use it?

Smart Scan is a new and no-cost screening service available to Aetna Dental® plan members which allows you to better understand the overall health of your mouth and teeth. Receiving a live status of your oral health can help identify potential problem areas to be handled before it becomes serious, gives you a peace of mind, and provides you with tips and product recommendations to maintain your good oral health or to treat an identified condition.

What happens after I upload my photos using the Smart Scan?

Once the photos are uploaded to Smart Scan via Dental.com, the following occurs:

Each photo is examined by Artificial Intelligence (AI) to determine potential cavities or areas of concern
An Aetna Dental network dentist reviews the pictures and the AI data
A final score is determined and posted on your dashboard like a grade on a report card – score 1 through 100 (100 being the best)
The AI software will identify problem areas and specific conditions to be addressed (if any exist)
Product suggestions to treat your condition(s) and/or maintain good oral hygiene will be recommended and tailored based on your results
Detailed suggestions on how to improve or maintain your oral health and hygiene will also be made available
If you would like to speak directly with a dentist to review the results, you can do so by selecting to “See a Dentist Now” from your member dashboard

Who is eligible to use the Dental.com services?

Members with a PPO plan can use the Smart Scan, see a provider, and get a second opinion and will be covered under their plan. Members with a DMO plan can use the Smart Scan at no cost but will need to pay out of pocket for a virtual visit and second opinion.

Does the Smart Scan and video consultation cost me anything out of pocket or is it a covered benefit?

The Smart Scan with clinical summary and product recommendation feature is no cost to the member – no matter if you are on a PPO or DMO plan. The video consultation is a covered benefit for members on a PPO (it does not count against a preventive visit exam, but rather toward a problem-focused exam). The cost for the video consultation for members on a DMO or those that want to pay out of pocket is $59.

How do I use the Smart Scan tool?

Please watch this short video to learn how to use Smart Scan for your oral health report: Smart Scan Video . The entire Smart Scan process takes less than 5 minutes.

Will my AI Scan Pictures, results, findings, or product recommendations be shared with any third parties without my consent?

Dental.com is HIPAA compliant and individual customer details are not shared with your employer, Aetna®, or any third parties.

Can I use my AETNA20 discount code on the recommended CVS Health® Oral Care products?

Yes. The AETNA20 discount code can be applied to most of the recommended products through the Smart Scan member dashboard – please remember to add AETNA20 at checkout. The AETNA20 discount code can only be used on the CVS® website.