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Tap into Hassle-Free Teledentistry

Dentist Direct®

Cigna has partnered with Dental.com to provide you with a comprehensive teledentistry solution to address after-hours emergencies, oral health tracking tools, and marketing support. 

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Make Your Practice Stand Out

Engage with patients more effectively by offering remote consultations with licensed dentists and AI-powered scanning technology for at-home oral health assessments.

How it Works

Button

Your Unique Link

We provide you with a unique Dental.com link specific to your practice. Publish this link on your website, social media, or any other patient-facing material. The example image shows how the link is used on a dental practice's website.

PatientSatisfaction

Patient Experience 

Through your unique Dental.com link, patients will have the option to consult with a licensed virtual dentist, 24/7. Patients can also complete an AI-powered dental photo assessment that analyzes 5 intraoral photos submitted by the patient via their smart phone.

Dashboard

Reporting and Referrals 

All patient activity from your unique link is accessible in your provider account. If a patient completed an after-hours virtual consultation, you'll have instant access to all the associated records of that visit including notes, images, and prescriptions. AI-powered Smart Scans are also available for review. 

Patient Experience 

Through your unique Dental.com link, patients will have the option to consult with a licensed virtual dentist, 24/7. Patients can also complete an AI-powered dental photo assessment that analyzes 5 intraoral photos submitted by the patient via their smart phone.

Frequently Asked Questions

What is Dental.com Dentist Direct?

Dental.com Dentist Direct is a comprehensive teledentistry solution that offers two primary components: virtual consultations and AI Smart Scan. It provides dental practices with the tools and technology to offer remote consultations with licensed dentists and utilize AI-powered scanning technology for oral health assessments.

How can virtual consultations and Smart Scan benefit my dental office?

Virtual consultations offer a valuable solution for dental offices by providing a convenient way to address after-hours emergencies. Dentists can outsource their emergency calls to Dental.com, potentially eliminating the need for an answering service.

Smart Scan serves as a powerful marketing tool for attracting new patients to your practice. By offering the Smart Scan as a free assessment tool on your website or social media platforms, you can engage consumers who may be interested in evaluating their oral health remotely. This can lead to increased patient inquiries and appointments, driving patient acquisition and practice growth.

How does the AI Smart Scan work?

The AI Smart Scan utilizes advanced artificial intelligence technology to analyze images of the patient's teeth and gums, providing a visual assessment of their with the intent of identifying any potential abnormalities. Patients upload photos of their teeth via the online platform, and the AI system generates personalized reports outlining any findings and recommendations for further action.

Is the Smart Scan a diagnostic tool?

No, the Smart Scan is not intended to be used as a diagnostic tool. Instead, it serves as a risk assessment tool designed to identify visual abnormalities that may indicate potential oral health issues. It is important to note that while the Smart Scan can provide valuable insights into a patient's oral health status, it does not replace a comprehensive dental examination conducted by a licensed dentist. Patients are informed and must agree that they understand that not all dental diseases are visible through the Smart Scan, and further evaluation by a dental professional may be necessary for accurate diagnosis and treatment planning. Our goal is to empower patients with information about their oral health while emphasizing the importance of regular dental check-ups for comprehensive care.

 

What are the benefits to a patient of Virtual Consultations and Smart Scan?

Convenience: Patients can access dental care remotely, eliminating the need for in-person visits and saving time.

Early Detection: Smart Scan facilitates early detection of oral health issues, allowing for timely intervention and prevention of more serious problems.

Patient Education: Both Virtual Consultations and Smart Scan empower patients with knowledge about their oral health, enabling them to make informed decisions and take proactive steps towards better dental hygiene.

Who performs the virtual consultations?

The virtual consultations are conducted by licensed dentists who are members of the Teledentistry Network, Inc. (TNI), a virtual Dental Support Organization (DSO). These dentists are credentialed by TNI and undergo training to ensure the highest standard of care during virtual consultations. It is important to note that according to legal regulations, the consultation must be performed by a licensed dentist in the state where the call originates. Dental.com utilizes advanced matching algorithms to pair patients with dentists who are licensed to practice in their respective states, ensuring compliance with regulatory requirements and providing patients with access to qualified professionals for virtual care.

What are the costs associated with using Dental.com Dentist Direct for my dental office?

Retail pricing includes a subscription fee of $500 per year per office or $50 per month per office, along with a one-time setup and training fee of $250.

However, for Cigna providers, we have special offers:

  • The setup fee is waived.
  • The service is offered free for a 6-month trial period.
  • The subscription fee is lowered to $250 per year per office or $25 per month per office, providing affordable access to our innovative teledentistry platform.
How much does it cost for patients to use Dental.com’s services?

Dental.com offers convenient and affordable access to virtual consultations and the Smart Scan tool. The Smart Scan, designed for risk assessment, is provided to patients free of charge. For patients seeking virtual consultations with licensed dentists, the cost is $60 per consultation.

Many patients insured by Aetna, Cigna, Humana, MetLife, and United Concordia are eligible to have the consultation fee covered at 100% by their insurance plan. Dental.com will handle the billing process directly with these insurance providers, ensuring a hassle-free experience for patients.

For patients with other insurance providers, Dental.com will collect the $60 consultation fee upfront and handle billing on behalf of the patient. Any reimbursement from the insurance company will be processed directly to the patient.

Uninsured patients are also welcome to use Dental.com’s services. They will be required to pay the consultation fee prior to the appointment, ensuring access to high-quality dental care without the need for insurance coverage.

How does Dental.com Dentist Direct ensure patient referrals are directed back to my practice?

Dental.com Dentist Direct provides each dental practice with a unique link to promote virtual consultations and Smart Scan assessments. When patients access these services through your practice's website or social media profiles, Dental.com's system identifies the referral source, ensuring that patients are correctly attributed to your practice. This unique link mechanism guarantees that patient referrals are directed back to your practice, maintaining continuity of care and fostering patient loyalty.

How will I be notified about new patient information added to my secure account on Dental.com Dentist Direct?

Dental.com Dentist Direct utilizes advanced notification systems to keep you informed about any updates or additions to your patient records. Upon the addition of new patient information, such as Smart Scan results or virtual consultation notes, you will receive immediate notifications via email and text message. These notifications will prompt you to log in to your secure account on Dental.com, where you can access and review the updated patient records in real-time. This seamless communication ensures that you stay informed about your patients' oral health status and can respond promptly to their care needs.

How can I integrate Dental.com Dentist Direct into my practice?

Sign up for Dental.com Dentist Direct to gain access to the virtual consultation platform and AI Smart Scan technology.

Promote these services to your patients through your practice website, social media channels, and other marketing materials.

Train your staff on how to effectively use the platform and ensure a seamless patient experience.

What is involved in the onboarding process for Dental.com Dentist Direct?

The onboarding process for Dental.com Dentist Direct is designed to be quick, easy, and efficient, requiring no more than half an hour of your time. During the onboarding session, a member of our dedicated team will guide you through the setup process, providing step-by-step instructions and answering any questions you may have. You will learn how to access your secure account on Dental.com, navigate the user-friendly interface, and utilize the platform's features effectively. Additionally, we will demonstrate how Dental.com communicates with you, ensuring that you stay informed about new patient information and updates. Our goal is to make the onboarding experience seamless and convenient, empowering you to leverage Dental.com Dentist Direct to its fullest potential in enhancing patient care and practice efficiency.

How can I obtain support if I encounter any issues?

Dental.com utilizes the Teledentix practice management application to manage patient records and facilitate virtual consultations. If you encounter any issues or have questions regarding the platform, our support team is readily available to assist you. You can access support through Teledentix, which offers extensive support capabilities, including a comprehensive knowledge base and a sophisticated ticketing system. Simply navigate to the support section within your Teledentix account to submit a ticket or search for solutions to common queries in the knowledge base. Our dedicated support team is committed to providing timely assistance and resolving any issues you may encounter to ensure a seamless experience with Dental.com.

Is Dental.com Dentist Direct secure and HIPAA-compliant?

Yes, Dental.com Dentist Direct adheres to strict security protocols and complies with HIPAA regulations to ensure the confidentiality and privacy of patient information during virtual consultations and Smart Scan assessments.

Can I use Dental.com Dentist Direct for after-hours emergencies?

Yes, Dental.com Dentist Direct is an ideal solution for after-hours emergencies, allowing patients to connect with licensed dentists for urgent dental issues outside of regular office hours. This can help alleviate the burden of after-hours calls and ensure patients receive timely care when needed.

Also, many dentists are hesitant to take emergency calls from new patients. Dental.com serves as a screening service for these new patients, making sure their emergency or question is real before referring them back to the office.

Is Dental.com compliant with all state-by-state teledentistry regulations?

Yes. At Dental.com, we prioritize regulatory compliance to ensure that our services meet all necessary legal and ethical standards.

We continuously monitor the ever-changing landscape of regulatory requirements at both the state and federal levels.

Our dedicated compliance team stays informed about updates and changes to regulations related to telehealth and teledentistry.

By adhering to stringent compliance protocols, we strive to maintain nationwide compliance, providing peace of mind to both dental professionals and patients alike.

Please see our website for more: https://freelopers.com/

Contact us via support@freelopers.com

 

Frequently Asked Questions

What is Dental.com Dentist Direct?

Dental.com Dentist Direct is a comprehensive teledentistry solution that offers two primary components: virtual consultations and AI Smart Scan. It provides dental practices with the tools and technology to offer remote consultations with licensed dentists and utilize AI-powered scanning technology for oral health assessments.

How can virtual consultations and Smart Scan benefit my dental office?

Virtual consultations offer a valuable solution for dental offices by providing a convenient way to address after-hours emergencies. Dentists can outsource their emergency calls to Dental.com, potentially eliminating the need for an answering service.

Smart Scan serves as a powerful marketing tool for attracting new patients to your practice. By offering the Smart Scan as a free assessment tool on your website or social media platforms, you can engage consumers who may be interested in evaluating their oral health remotely. This can lead to increased patient inquiries and appointments, driving patient acquisition and practice growth.

How does the AI Smart Scan work?

The AI Smart Scan utilizes advanced artificial intelligence technology to analyze images of the patient's teeth and gums, providing a visual assessment of their with the intent of identifying any potential abnormalities. Patients upload photos of their teeth via the online platform, and the AI system generates personalized reports outlining any findings and recommendations for further action.

Is the Smart Scan a diagnostic tool?

No, the Smart Scan is not intended to be used as a diagnostic tool. Instead, it serves as a risk assessment tool designed to identify visual abnormalities that may indicate potential oral health issues. It is important to note that while the Smart Scan can provide valuable insights into a patient's oral health status, it does not replace a comprehensive dental examination conducted by a licensed dentist. Patients are informed and must agree that they understand that not all dental diseases are visible through the Smart Scan, and further evaluation by a dental professional may be necessary for accurate diagnosis and treatment planning. Our goal is to empower patients with information about their oral health while emphasizing the importance of regular dental check-ups for comprehensive care.

 

What are the benefits to a patient of Virtual Consultations and Smart Scan?

Convenience: Patients can access dental care remotely, eliminating the need for in-person visits and saving time.

Early Detection: Smart Scan facilitates early detection of oral health issues, allowing for timely intervention and prevention of more serious problems.

Patient Education: Both Virtual Consultations and Smart Scan empower patients with knowledge about their oral health, enabling them to make informed decisions and take proactive steps towards better dental hygiene.

Who performs the virtual consultations?

The virtual consultations are conducted by licensed dentists who are members of the Teledentistry Network, Inc. (TNI), a virtual Dental Support Organization (DSO). These dentists are credentialed by TNI and undergo training to ensure the highest standard of care during virtual consultations. It is important to note that according to legal regulations, the consultation must be performed by a licensed dentist in the state where the call originates. Dental.com utilizes advanced matching algorithms to pair patients with dentists who are licensed to practice in their respective states, ensuring compliance with regulatory requirements and providing patients with access to qualified professionals for virtual care.

What are the costs associated with using Dental.com Dentist Direct for my dental office?

Retail pricing includes a subscription fee of $500 per year per office or $50 per month per office, along with a one-time setup and training fee of $250.

However, for Cigna providers, we have special offers:

  • The setup fee is waived.
  • The service is offered free for a 6-month trial period.
  • The subscription fee is lowered to $250 per year per office or $25 per month per office, providing affordable access to our innovative teledentistry platform.
How much does it cost for patients to use Dental.com’s services?

Dental.com offers convenient and affordable access to virtual consultations and the Smart Scan tool. The Smart Scan, designed for risk assessment, is provided to patients free of charge. For patients seeking virtual consultations with licensed dentists, the cost is $60 per consultation.

Many patients insured by Aetna, Cigna, Humana, MetLife, and United Concordia are eligible to have the consultation fee covered at 100% by their insurance plan. Dental.com will handle the billing process directly with these insurance providers, ensuring a hassle-free experience for patients.

For patients with other insurance providers, Dental.com will collect the $60 consultation fee upfront and handle billing on behalf of the patient. Any reimbursement from the insurance company will be processed directly to the patient.

Uninsured patients are also welcome to use Dental.com’s services. They will be required to pay the consultation fee prior to the appointment, ensuring access to high-quality dental care without the need for insurance coverage.

How does Dental.com Dentist Direct ensure patient referrals are directed back to my practice?

Dental.com Dentist Direct provides each dental practice with a unique link to promote virtual consultations and Smart Scan assessments. When patients access these services through your practice's website or social media profiles, Dental.com's system identifies the referral source, ensuring that patients are correctly attributed to your practice. This unique link mechanism guarantees that patient referrals are directed back to your practice, maintaining continuity of care and fostering patient loyalty.

How will I be notified about new patient information added to my secure account on Dental.com Dentist Direct?

Dental.com Dentist Direct utilizes advanced notification systems to keep you informed about any updates or additions to your patient records. Upon the addition of new patient information, such as Smart Scan results or virtual consultation notes, you will receive immediate notifications via email and text message. These notifications will prompt you to log in to your secure account on Dental.com, where you can access and review the updated patient records in real-time. This seamless communication ensures that you stay informed about your patients' oral health status and can respond promptly to their care needs.

How can I integrate Dental.com Dentist Direct into my practice?

Sign up for Dental.com Dentist Direct to gain access to the virtual consultation platform and AI Smart Scan technology.

Promote these services to your patients through your practice website, social media channels, and other marketing materials.

Train your staff on how to effectively use the platform and ensure a seamless patient experience.

What is involved in the onboarding process for Dental.com Dentist Direct?

The onboarding process for Dental.com Dentist Direct is designed to be quick, easy, and efficient, requiring no more than half an hour of your time. During the onboarding session, a member of our dedicated team will guide you through the setup process, providing step-by-step instructions and answering any questions you may have. You will learn how to access your secure account on Dental.com, navigate the user-friendly interface, and utilize the platform's features effectively. Additionally, we will demonstrate how Dental.com communicates with you, ensuring that you stay informed about new patient information and updates. Our goal is to make the onboarding experience seamless and convenient, empowering you to leverage Dental.com Dentist Direct to its fullest potential in enhancing patient care and practice efficiency.

How can I obtain support if I encounter any issues?

Dental.com utilizes the Teledentix practice management application to manage patient records and facilitate virtual consultations. If you encounter any issues or have questions regarding the platform, our support team is readily available to assist you. You can access support through Teledentix, which offers extensive support capabilities, including a comprehensive knowledge base and a sophisticated ticketing system. Simply navigate to the support section within your Teledentix account to submit a ticket or search for solutions to common queries in the knowledge base. Our dedicated support team is committed to providing timely assistance and resolving any issues you may encounter to ensure a seamless experience with Dental.com.

Is Dental.com Dentist Direct secure and HIPAA-compliant?

Yes, Dental.com Dentist Direct adheres to strict security protocols and complies with HIPAA regulations to ensure the confidentiality and privacy of patient information during virtual consultations and Smart Scan assessments.

Can I use Dental.com Dentist Direct for after-hours emergencies?

Yes, Dental.com Dentist Direct is an ideal solution for after-hours emergencies, allowing patients to connect with licensed dentists for urgent dental issues outside of regular office hours. This can help alleviate the burden of after-hours calls and ensure patients receive timely care when needed.

Also, many dentists are hesitant to take emergency calls from new patients. Dental.com serves as a screening service for these new patients, making sure their emergency or question is real before referring them back to the office.

Is Dental.com compliant with all state-by-state teledentistry regulations?

Yes. At Dental.com, we prioritize regulatory compliance to ensure that our services meet all necessary legal and ethical standards.

We continuously monitor the ever-changing landscape of regulatory requirements at both the state and federal levels.

Our dedicated compliance team stays informed about updates and changes to regulations related to telehealth and teledentistry.

By adhering to stringent compliance protocols, we strive to maintain nationwide compliance, providing peace of mind to both dental professionals and patients alike.

Please see our website for more: https://freelopers.com/

Contact us via support@freelopers.com