Frequently Asked Questions
Smart Scan is a new, free screening service available to Cigna Dental members which allows customers to take a guided series of pictures of their teeth. These pictures will be evaluated by Artificial Intelligence and a licensed, in-network Cigna dentist to provide the customer with an assessment of their current oral health.
Smart Scan is intended to provide our customers with a free dental health screening. Anyone can benefit – whether you just want confirmation your teeth are in great shape, you’ve not been to the dentist in a while and want a sense of your current oral health, or maybe you’re nervous about going to the dentist and want a low-stress way of finding out how to get back into a regular oral health regimen.
- Peace of mind, knowing the current level of your oral health
- Great tips on how to improve your oral health care regimen
- Early identification of potential areas that require a dental visit so you can, perhaps, avoid more extensive (and costly!) dental work
Smart Scan is operated by Dental.com, a Cigna Dental partner who has passed a rigorous examination of their security practices and is HIPAA compliant. Individual customer details are not provided to your employer or to Cigna Dental. Information is not shared with any third parties
First, you’ll need to be able to access the internet from a computer or laptop. Once you set up your account information and you’re move to the step where pictures are taken, you’ll need access to a smartphone to take the pictures.
Once you log on, the process of reading and following the directions should take less than 5 minutes. Once complete and the pictures are uploaded for review, you will get your oral health screening results in about an hour.
When you log onto the website, you’ll be given a series of directions. Once you’ve begun the portion of the process that requires a smartphone, you’ll be given very specific directions on how to take the pictures. Specifically:
- You will use your smartphone to take a series of pictures to show the surfaces of various teeth
- The process outlines how to hold the camera and what you can expect in terms of the types of pictures that will need to be taken
- There is also a disclaimer to help you understand this is only a screening – the results will provide a directional indicator of where their teeth rank in terms of oral health
- The entire process of taking pictures takes approximately 1-2 minutes
Once the series of pictures is uploaded to Dental.com, the following occurs:
- Each photo is examined by Artificial Intelligence to determine potential cavities or areas of concern
- A Cigna Dental network dentist reviews the pictures and the AI data
- A final score is determined and sent back to the you
- Once complete, you will receive an overall ‘green’, ‘yellow’ or ‘red’ rating for your oral health status
- Areas singled out by the AI software and the dentist will receive individual color designations
- Suggestions on how to improve your oral health will be provided
It’s up to you! If you want to discuss your results with a Cigna in-network dentist using teledentistry, you can roll right into a teledentistry appointment (frequency limitations and annual maximums apply). Or you can get a referral to an in-network Cigna dentist in your area for an in-person consultation.
If your results require additional services and you’re both a Cigna Dental AND Cigna medical customer, you may qualify for extra services at no additional cost to you by enrolling in our Oral Health Integration Program.